Web Development of a Patient Engagement Platform
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Faster Document Handling
%
Manual Filing
%
Bounce Rate Decrease
The new DMS brought MedCore in full compliance with HIPAA and other data regulations. Encryption and smart access controls dramatically reduced the risk of data breaches.
Finding the right patient document is as simple as typing a name or keyword. Even scanned PDFs are searchable, thanks to OCR.
With cloud access, employees can securely view documents from anywhere—perfect for hybrid work or telehealth teams.
Client Overview
A leading healthcare provider approached our team with a vision to improve patient engagement, streamline communication, and personalize care. Their primary goal was to develop a web-based platform that enables healthcare professionals to actively monitor and guide patients on their wellness journeys through tailored health plans and routine check-ins.
Project Name: Patient Engagement Platform
Industry: Healthcare
Platform Type: Web Application
Team Composition: 1 Project Manager, 2 Frontend Developers, 2 Backend Developers, 1 UI/UX Designer, 1 QA Engineer
Challenges
Integration with Legacy Systems
Real-Time Notifications & Alerts
Behavioral Health Sensitivity
User Engagement
Ensuring high patient engagement with wellness plans and regular feedback was essential.
Cross-Platform Consistency
Though the platform was web-first, patients often accessed it from tablets and mobile browsers. Ensuring responsive design and consistent functionality across devices was essential to avoid drop-offs.
Data Security Concerns
Handling sensitive patient health data required strict adherence to healthcare regulations like HIPAA.
Key Features Developed
Personalized Health Plans
- Providers can create custom health plans based on conditions, goals, and preferences.
- Plans include medication schedules, nutrition advice, fitness goals, and behavioral health prompts.
Automated Check-Ins
- Scheduled automated check-ins via forms, quizzes, and symptom trackers.
- Adaptive logic changes questions based on previous responses.
Provider Dashboard
- Centralized dashboard for monitoring patient progress, sending messages, and adjusting plans.
- Visual analytics for a quick overview of patient adherence and engagement.
Secure Messaging
- An End-to-end encrypted messaging between patients and providers.
- Supports documents and image uploads.
Integration with EHR
- RESTful API-based integration with major EHR platforms to pull patient history and update care notes.
Patient Portal
- A clean, intuitive interface for patients to track goals, receive reminders, and communicate with care teams.
Results & Impact
| Metric | Before Platform | After Implementation |
|---|---|---|
| Patient Adherence to Plans | ~55% | 82% |
| Average Provider-Patient Touchpoints per Month | 2 | 6 |
| Time to Update Care Plans | 2-3 days | Real-time |
| Patient Satisfaction (Surveyed) | 61% | 89% |
| Missed Appointments | 22% | 9% |
Technologies
Frontend
Bootstrap 5.0, Javascript & JQuery
Backend
Ruby On Rails
Database
PostgreSQL
Security
SSL Encryption, OAuth 2.0 Authentication
EHR Integration
HL7 FHIR APIs
Cloud & Infrastructure
AWS (EC2, RDS, S3)
Conclusion
This project exemplifies the powerful role that web development can play in modernizing healthcare delivery. By prioritizing usability, security, and adaptability, we successfully created a platform that enhances the patient experience and improves health outcomes.
Looking ahead, future phases of the platform will explore AI-driven recommendations, wearable device integrations, and multilingual support to further broaden impact.
The patient engagement platform has transformed the way we deliver care. Our patients feel more connected and supported, and our care teams have powerful tools to drive outcomes. The collaboration was outstanding—on time, on budget, and beyond expectations.
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