A Real-Time Table Reservation & Ordering App for Restaurants
%
Increased Repeat Dining Frequency
%
Reduced Human Error in Orders
%
Faster Bookings
Reached 25,000+ downloads in the first 90 days
Partnered with 120+ restaurants within 3 months
Processed over $500K in digital payments via the app
App rating of 4.7/5 on average across stores
Client Overview
DineNow is a UAE-based restaurant tech startup focused on transforming the dine-in experience through real-time technology. The company set out to streamline how customers reserve tables, order food, and pay—all from their smartphones—without waiting for staff interaction. To bring this seamless digital experience to life, DineNow partnered with Techzooni Software Development Agency to develop a smart, real-time mobile app tailored for both users and restaurant operators.
Project Background
The client wanted a modern mobile solution that would allow customers to:
- Book tables in real time
- Pre-order or order during dine-in
- Split bills and pay seamlessly
- Receive instant updates on order status
Challenges
Real-Time Synchronization
Instant Order Updates
Multi-role Acces
Payment Flexibility
Scalability Across Multiple Locations
Solution
Modular Architecture
Real-Time Engine
Implemented Firebase, WebSockets, and Firestore for instant syncing of reservation and order data across devices.
Seamless UX Design
Multi-Payment Integration
Integrated Stripe, Apple Pay, and Google Pay for fast and secure checkout, including split and group payments.
Restaurant Dashboard
Key Features Developed
Real-Time Table Reservation System
Allowed users to book and cancel tables instantly with availability synced live across all locations.
In-App Food Ordering (Before & During Dine-In)
Enabled guests to browse menus, place orders, and modify them directly through the app.
Live Order & Kitchen Status Tracking
Provided real-time updates on order progress—e.g., “Preparing,” “Ready,” “Served”—visible to both users and staff.
Multiple Payment Options & Bill Splitting
Supported group payments, tips, and digital wallets with instant receipts and transaction history.
Restaurant Dashboard for Managers
Offered real-time visibility into bookings, orders, peak hours, and customer feedback to improve service quality.
Customer Loyalty & Feedback System
Integrated digital feedback forms and a point-based loyalty system to boost engagement and repeat visits.
Results & Impact
| Metric | Before Techzooni | After Launch | Improvement |
|---|---|---|---|
| Table Booking Time | 5–10 mins (manual) | 30 seconds (in-app) | 94% faster |
| Order-to-Kitchen Time | 3 mins (waiter relay) | Instant (real-time sync) | 100% automation |
| Customer Wait Time | ~15 mins avg | ~6 mins avg | 60% decrease |
| Daily Orders Handled | 80–100 orders | 250–300 orders | 200% increase |
| Feedback Submission Rate | 12% | 54% | 350% improvement |
| App Crash Rate | — | <0.2% | Highly stable |
| User Retention (30 days) | N/A | 72% | — |
| Staff Response Efficiency | Manual | Real-time dashboard | 80% faster coordination |
Technologies
Frontend
React Native, Redux, Google Maps SDK
Backend
Node.js, Express.js, Socket.IO
Database
Firestore, Firebase
Security
OAuth 2.0, End-to-End Encryption
Payment Integration
Stripe API
Cloud & Infrastructure
AWS (EC2, S3), Cloudflare
Conclusion
Techzooni delivered a fully functional, real-time mobile solution that reshaped how restaurants and customers interact. Through smart architecture, seamless UX, and reliable real-time performance, the project not only met but surpassed the client’s goals—positioning DineNow as a leader in modern dining experiences.
